What Our Clients Say
Feedback from Our Valued Customers
Welcome to our reviews page. Here, we’ve created a space dedicated to sharing the experiences and feedback from the many clients we’ve had the pleasure of serving. At Shaw Plumbing, we believe in transparency and the value of customer feedback, as it helps us to continually improve and deliver the high-quality service our clients deserve.
Kitchen sink faucet failed. 5:00 pm on a Friday, of course. Dylan came highly recommended by a family friend. Came out an hour and a half later, went to Lowe’s for us and bought us a new sink faucet, FaceTimed from Lowe’s to select the one we wanted. An hour later, sink was fixed, angle valve leak gone, kitchen was clean, new soap dispenser full. Dylan was very professional, polite, explained everything. He is clearly intent on EARNING his customers’ loyalty and referrals. Highly recommended.
After a frustrating morning, Dylan was a breath of fresh air! He came within hours of me calling for my non emergent need to have a new line installed for a new refrigerator. Not only this, but he purchased the line from Lowe's when I explained the manager there said they wouldn't install the refrigerator unless I purchased the line from them. Thank you Dylan for your prompt communication and politeness!
I had a very hectic plumbing issue and was referred to call Dylan at Shaw Plumbing. He assured me he would come out and fix the problem. He was on time and very professional! He was able to fix the issue in a reasonable time and gave the best customer service ever! I will definitely use him again and I recommend everyone to use him for any plumbing issues.
Had a good experience with Shaw Plumbing. They called me ahead of time to let me know they were on the way. They had no problem waiting for me to get there coming from work. We're able to fix both problems with ease. Dylan and I didn't get the other guys name but I appreciate them both! Keep up the good work.
I called Shaw Plumbing and Dylan came and fixed our slow draining bathtub and installed a new kitchen sink faucet with a hard to find replacement that was perfect. He was prompt and professional and did a great job.
Our Approach to Customer Satisfaction
Our team at Shaw Plumbing is committed to achieving the highest levels of customer satisfaction. This commitment is reflected in how we approach each project, with a focus on quality, professionalism, and reliability. We understand the importance of listening to our clients, understanding their needs, and providing solutions that meet and exceed their expectations. Our goal is not just to solve plumbing issues but to ensure a positive and seamless experience from start to finish.
The Impact of Your Feedback
Customer feedback is invaluable to us. It not only serves as a gauge of our success in meeting your needs but also provides us with critical insights on areas where we can enhance our services. Each piece of feedback is carefully considered and used as a foundation for continuous improvement. Whether it’s praise for a job well done or constructive comments on how we can improve, we welcome and appreciate all feedback from our clients.
Continuous Improvement through Reviews
Reviews play a crucial role in our ongoing effort to maintain high standards of service. They inform our training, processes, and customer service approaches, ensuring that we remain aligned with our clients’ needs and expectations. By staying attuned to the feedback provided through reviews, Shaw Plumbing continues to advance and refine our services, ensuring we remain a preferred plumbing service provider in our community.
We invite all our clients to share their experiences with us. Your feedback is a vital part of our growth and our ability to serve you better. Thank you to all our clients for trusting Shaw Plumbing with your plumbing needs and for taking the time to share your thoughts and experiences with us.